What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My PDF form will not submit in Adobe Reader

    Asked by CameronWilson on August 25, 2016 at 10:32 PM

    I have researched this for some time now, I have just a basic form with 3 text fields and a checkbox that I want to just test to make sure I understand how the PDF form works.  When I open it in Adobe Reader and click Submit, nothing happens.  I get no errors or communication whatsoever.  The submissions don't show in my account either.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on August 25, 2016 at 11:40 PM

    Hello CameronWilson,

    I've just made a test submission using the PDF version of your form using Adobe reader and I was able to make the test submission. Can you confirm that you have the latest version of the reader?

    Also, please make sure that you have allowed your PDF file to make a submission. A prompt appears usually whenever you try to make a submission for the first time. Blocking it will prevent you to do your submission.

    If you're still having difficulty making a submission using your PDF please let us know.


  • Profile Image

    Answered by CameronWilson on August 26, 2016 at 11:33 AM

    I turned off my AdBlocker and it worked through Reader.  I didn't even think that the AdBlocker would work on a document in a different application.  



  • Profile Image
    JotForm Support

    Answered by Charlie on August 26, 2016 at 12:14 PM

    Thanks for sharing this information. Personally, I am also not aware that the AdBlocker application prevents the submission on a PDF document on a reader. We do have users who report that ad blocking plugins on web browsers do block some of JotForm's resources.

    Should you need our assistance again, feel free to visit us here in the forum.

    Thank you.