What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not recieving password reset

    Asked by Nadiya Shah  on August 26, 2016 at 04:13 PM

    Hi There- I do not remember my password and have made several attempts to reset but am not receiving anything. I have a paid account and need access to edit my forms. Please let me know what is possible. Thank You 

    My Forms paid account and thank
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    JotForm Support

    Answered by BDAVID on August 26, 2016 at 04:51 PM

    Your email address was in bounce list:

    It has now bee white-listed. I have sent the reset instructions again to your email address. Make sure to check your spam folder.