What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving submissions to my email?

    Asked by john34 on August 26, 2016 at 06:15 PM

    Hi my forms that have been submited are not coming to my e-mail address, they did work fine up till now.

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    JotForm Support

    Answered by Nik_C on August 26, 2016 at 07:10 PM

    I checked your email in our logs and I see that it ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 554 5.2.0 afJh1t00n0AGir401fJjjh Spam content found

    I removed your email from our Bounce list so you should be able to receive submissions to your email now.

    Please check this guide on how to prevent such issues. Also, you could Whitelist our Domains since that can help as well.

    We're sorry for this inconvenience, please let us know if you have any further questions.

    Thank you!