How can I include an image in my autoresponder email?

  • Profile Image
    Asked on August 28, 2016 at 12:47 PM

    Also, I am trying to include an image by typing the name followed by the file type. Your system automatically prefixes it to Jotform website/ but doesnt seem to recognize the file.png


  • Profile Image
    Answered on August 28, 2016 at 12:59 PM

    How are you trying to upload the image? 

    You should use the Image field in our Form Builder: 

    Once you add the field you will be asked which method you want to use to show the image in your form: 

    If you choose "Enter URL", please provide the full link, example: ""

    Otherwise the file will not be recognized. 

    However, you may provide us more details about the field or widget that you're using on your form as I cannot find an image field or widget related to display images on your form so far. 

    We will be glad to help you. 

  • Profile Image
    Answered on August 30, 2016 at 06:48 PM

    Hi there,

    Please excuse my delay, I was working to complete the forms and otherwise prepare. Please excuse me if I was unclear about it but I am referring to the image at the header of the auto respond email section. It was asking for an image but it didn't recognize the /image/location. I was wondering whether there is a simple folder with the uploaded images and their urls?

    Thank you for your assistance and your patience in the matter.

  • Profile Image
    Answered on August 31, 2016 at 12:30 AM

    Is the image online or was it from your local folder? I would like to inform you that the image needs to be online to be included correctly on the Autoresponder email. Simply copy the URL of the image and paste it in the Source field of the autoresponder. 

    If the image is not yet online, then you can first create an upload form and upload the image to your upload form. 

    Then check the submissions page of the upload form and copy the image link from there.

    Finally, paste the image address to the source of the upload field in the autoresponder.

    If you need further assistance, please let us know.

  • Profile Image
    Answered on August 31, 2016 at 05:58 AM

    Hi there,

    Thank you for sharing your answer. Yes the image is online but its via FTP that I interact with it and so I would not be able to browser right-click to access its location. Based on its location in the hosting space I entered the url as you mentioned but it didn't seem to recognize it for some reason, displaying an image placeholder but not the image. To simplify things I was hoping there is a folder containing all of the images ive used on Jotform but I will try again, assuming jpg and png are compatible.


    Thank you

  • Profile Image
    Answered on August 31, 2016 at 09:53 AM

    The image uploader in the email editor accepts JPG and PNG image files. If the image is in the FTP, you can right click on the file and verify if there are any options to open in browser or copy link. Unfortunately, in FileZilla, the option to copy the URL in clipboard provides the FTP URL and not HTTP.

    You can try creating an upload form here in JotForm. Please refer to the steps provided by Christian above. You can also refer to this helpful guide: How-to-Display-Images-on-Secure-Forms.

    Hope that helps. Thank you.

  • Profile Image
    Answered on August 31, 2016 at 12:19 PM


    Thank you for your help