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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Product images incorrectly rotated

    Asked by sofiman on August 28, 2016 at 06:19 PM
    - Everytime I add the link of the product picture through payment wizard it shows it rotated, while if you opened the link its normal ! How to solve it ?
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    JotForm Support

    Answered by Mike on August 28, 2016 at 06:34 PM

    I have tried to download your product images to my computer and they were not properly rotated once opened locally.

    To fix the issue, please download images to your computer, rotate them in any photo viewer/editor (Windows Photo Viewer worked fine for this purpose on my Windows 7 PC), then re-upload the images and update your product image links.

    If you need any further assistance, please let us know.

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    Answered by sofiman on August 28, 2016 at 07:51 PM

    No, its right.. check the link from the payment wizard in product image.

     

    https://i.imgsafe.org/36e8be992e.jpg

    as u see its not rotated!

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    JotForm Support

    Answered by ashwin_d on August 29, 2016 at 01:44 AM

    Hello sofiman,

    I did check the image URL you have share and also your form as well. The image you have shared is a different image which is not added in your form's payment question. Please check the screenshot below:

     

    As you can see in the screenshot above that the images of all the 3 products is being displayed correctly.

    Thank you!