What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i have recieved over 1,500 email notifications yet i see less than 700 on the result sheet!

    Asked by belloyususf on August 29, 2016 at 05:22 AM
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    JotForm Support

    Answered by ashwin_d on August 29, 2016 at 09:48 AM

    Hello belloyususf,

    I did check your account and found that you only have "839" submissions. The submissions which is stored in your account is from August 11, 2016. I would suggest you to please check your submission emails which you have received and let us know from which date you are missing the submissions. You may also like to share a screenshot of the submission email which you are unable to find in form's submission page. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

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    Answered by belloyususf on August 29, 2016 at 10:45 AM
    can i have the notification emails suspended?
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    JotForm Support

    Answered by david on August 29, 2016 at 12:12 PM

    Yes, you can remove the notification email from your form.  While editing your form, click on the "Emails" tab.  From there, mouse over your email notification and click on "Delete":

    This will remove the email notification for your form.  If you would like to add it back at a later time, simply click "Create New Email" from the same location.