What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Update my submission

    Asked by skj1227 on August 29, 2016 at 07:59 AM

    Good morning,


    I  will explain this the best way possible.


    First- My early dismissal submission states I have 11 submissions but when check the submissions nothing reflects- Can you update early dismissals for me.


    Second- I am not receiving the student lunch forms- but when I check my emails, I have multiple lunch forms being submitted.


    Today is the first day of school and I need this resolved as soon as possible.


    Thank you!





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    JotForm Support

    Answered by Rose on August 29, 2016 at 11:30 AM

    When I checked your account, it seems that the form on your account are the forms shared by other user who obtain your account as a sub-user. The shared forms are listed on the folder named bfawcett which is the main account owner user name. You just need to click that folder. 

    I checked that accout  and submissions on that accout for shared forms, It seems that one form has no submisson and the other one has only 1 which made today. 

    Could it be possible if the main account owner has deleted submissions already? If they were deleted, please note that ther eis no way to get back them. You may need to check those notification on your e-mail. 

    If there is any other issue that we can help you, please feel free to contact us. We would be pleased to help you.