What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Do I have to renew a free account?

    Asked by deciphertax on August 29, 2016 at 10:03 AM
    Finally, do I have to actively renew the free service if I stay within the set limits? i.e. will the free service just continue without any interruptions until I reach the set monthly limits at which point I understand that I would have to upgrade the service? 
  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 29, 2016 at 10:15 AM

    You do not need to renew your account when you're using the free service, as you're not being billed. 

    You're correct, the service will work as long as you do not reach your limits, if you reach the limits then you will need to wait until the first day on the next month to get the limits reset, please do note that this is in EST time, but if you need the service to continue working even when you've reached your limits then you will need to upgrade to a plan with the needed limits. 

    Your free account will remain active until you decide to delete it (deletion of account should be requested to us). 

    If you have any question, please let us know.