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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe - Payment declines and suspended accounts

    Asked by ManikinAgency on August 30, 2016 at 11:52 AM

    I recently set up Stripe as a payment service, in a addition to using paypal.  

    I don't get notifications of declines (like I do in jotform for paypal)

    I don't get notifications of suspended accounts due to declines - I get notifications from paypal.  

     

    Do you know any workarounds that I can use to get these notifications?  

    Thank you.  

    and JotForm addition thank in
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    JotForm Support

    Answered by BDAVID on August 30, 2016 at 02:26 PM

    Unfortunately, the submission will not go through if the Stripe payment fails, there is no option to notify you about the failed attempt.

    What you could do in order to capture the submission details, is to enable "Later (Manually)", in this way, you can capture the payment later manually via your payment gateway(Stripe), if the charge gets declined, you will already have the submission details to contact the user to arrange the next payment attempt.

    Let us know if you have more questions.