What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Widgets are not loading on form

    Asked by flutekey on August 30, 2016 at 02:19 PM

    Items have disappeared from forms

    I went to do a test again of one of my forms this morning (9th & 10th MC) and it was fine except it never went to my dropbox but I noticed it lost it's integration. So this afternoon, I sent myself the link of the form to test it again and when I opened it, the email request and my signatures requests are gone. The titles are there, but the boxes for them to fill out are gone. I looked at my High School Young Artist form and those areas are missing too!!! They look fine in my edit site so I don't know what to do. Please help as these have got to go "live" on Thursday.

    Screenshot
    not loading widgets
  • Profile Image

    Answered by flutekey on August 30, 2016 at 03:26 PM

    Here is the bottom of the forms with the other place that's missing. I noticed that when I go into the advanced designer area and click in this and the email area, it's not showing me the properties.

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    JotForm Support

    Answered by Mike on August 30, 2016 at 07:11 PM

    It seems that some content is blocked from loading on your side.

    Could you please provide us with a screenshot of your browser console when you load the form?

    Please see the next thread to find out how to include screenshots in our support forum.

    How to include screenshot image in the support forum

    You may also try to check the form:

    - Using any other browser.

    - With disabled security related software on your computer.

    - Using different Internet Service Provider.

  • Profile Image

    Answered by flutekey on August 30, 2016 at 09:29 PM

    The Safari browser seemed to be the problem. It was fine in Firefox and in Chrome. I looked at the browser console with Safari and it said "Unexpected CSS code!" whereas the other browsers did not have that. I quit Safari and opened it back up again and it seems to be working now.

    That browser console is a great feature that I never knew existed. Now if only I knew how to fix the errors that pop up on that. I also wish I had thought to restart Safari so I wouldn't have wasted an entire day. UGH!!!!

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    JotForm Support

    Answered by beril on August 31, 2016 at 03:01 AM

    We are glad to hear that the issue has been resolved for you. I’ve cloned and tested your form on safari. It is also working fine on my side.

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.