What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    hello, can I know why I am no longer receiving my email notifictions when orders come through>

    Asked by hlmprinting on August 30, 2016 at 04:19 PM

    I do not receive any notification of orders as I once used to.

    This is very frustrating and confusing as it was working just perfectly before.  This has been happening on and off for about a year now.  If there is not any way that this can be resolved, then i will have to discontinue the use of jotform.


    I have been pretty patient thinking that this would be resolved on its own due to all of the questions pertinent to this issue that have been posted on the forums...


    PLEASE HELP!  I have done a few test emails with no luck receiving anything.


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 30, 2016 at 06:38 PM

    We have had other AOL users having this issue, it seems they have blacklisted our email/IP addresses, we have contacted them and requested to whitelist us, but they keep adding us back to their blacklist.

    I would suggest you to use gmail instead. It works and it's free.