What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Advanced Design Editor not Working.

    Asked by urbanseed on August 30, 2016 at 07:19 PM


    I am trying to change the appearance of my form and it is not working. Is this because my account is free?

    *I've tried saving and everything, no changes.



  • Profile Image
    JotForm Support

    Answered by Chriistian on August 31, 2016 at 01:15 AM

    The advanced design editor should work for Free accounts as well. I cloned your form and tested it in the Form Designer. During my tests, I was unable to replicate your issue. The changes I made on the Designer were saved successfully to the form.

    Form on Designer

    Live form

    Can you please clear your form cache and your browser cache to refresh the form? If the issue still persists after clearing the cache, please let us know.

    You can also check out this guide for more information about our Form Designer: Form Designer Tutorial: Let's create fantastic forms!

    Thank you.