What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are still not receiving the text in the message box

    Asked by chadoreilly on August 31, 2016 at 03:20 AM
    We are still not receiving the text in The message box
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    JotForm Support

    Answered by Chriistian on August 31, 2016 at 03:27 AM

    I sent a test submission to your form to see if that message will be sent. Upon checking our mail logs, it looks like the test submission was sent successfully to your recipient email.

    Further checks reveal that all the other emails were sent successfully.

    Are you unable to see these emails in your inbox? If that is so, please try checking your spambox to see if they were sent there instead. I would also suggest adding noreply@jotform.com to your trusted senders list.

    If the issue still persists, please let us know.

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    Answered by chadoreilly on August 31, 2016 at 07:45 AM
    I have installed the new iframe chat
    However it hasn't updated on our mobile website
    It doesn't appear at all?
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    JotForm Support

    Answered by John_Benson on August 31, 2016 at 09:08 AM

    I opened your website and I was able to see the form using my desktop. Here's a screenshot:

    If you are referring to a mobile website, then it is possible that your website has a script that will detect whether the user is using a mobile device or a desktop. This means that your website has 2 versions, a mobile and a classic.

    I opened your website in my phone and I saw that the form is not showing. The solution is to embed the form in the mobile website as well. Here's the link of your mobile website: http://m.valuationswa.com.au/#2942

    Hope that helps. Thank you.