We are still not receiving the text in the message box

  • chadoreilly
    Asked on August 31, 2016 at 3:20 AM
    We are still not receiving the text in The message box
  • Chriistian Jotform Support
    Replied on August 31, 2016 at 3:27 AM

    I sent a test submission to your form to see if that message will be sent. Upon checking our mail logs, it looks like the test submission was sent successfully to your recipient email.

    We are still not receiving the text in the message box Image 1 Screenshot 30

    Further checks reveal that all the other emails were sent successfully.

    We are still not receiving the text in the message box Image 2 Screenshot 41

    Are you unable to see these emails in your inbox? If that is so, please try checking your spambox to see if they were sent there instead. I would also suggest adding noreply@jotform.com to your trusted senders list.

    If the issue still persists, please let us know.
    Regards.

  • chadoreilly
    Replied on August 31, 2016 at 7:45 AM
    I have installed the new iframe chat
    However it hasn't updated on our mobile website
    It doesn't appear at all?
    ...
  • John_Benson
    Replied on August 31, 2016 at 9:08 AM

    I opened your website and I was able to see the form using my desktop. Here's a screenshot:

    We are still not receiving the text in the message box Image 1 Screenshot 20

    If you are referring to a mobile website, then it is possible that your website has a script that will detect whether the user is using a mobile device or a desktop. This means that your website has 2 versions, a mobile and a classic.

    I opened your website in my phone and I saw that the form is not showing. The solution is to embed the form in the mobile website as well. Here's the link of your mobile website: http://m.valuationswa.com.au/#2942. 

    Hope that helps. Thank you.