What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a form issue or a credit card processing issue?

    Asked by AASynagogue on August 31, 2016 at 10:51 AM

    We are having issues with our form at the very end, when a user tries to submit credit card payment information. The form is completely filled out, they hit the "Next" button, and then the word "Next" becomes "Please Wait..." and freezes there. Is this an issue with  the form or with our payment system?

     

    Thank you!

    Page URL:
    http://aasynagogue.org/worship/high-holidays/non-members.html

    credit card OR a
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    JotForm Support

    Answered by Nik_C on August 31, 2016 at 12:34 PM

    We didn't experience any credit card issues at this time. Did you try to process a payment on a form directly by any chance?

    I'll try to do some more tests and get back to you as well if I'm able to find the cause of the problem you're having.

    Please let us know if the issue persists.

    Thank you!

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    Answered by AASynagogue on August 31, 2016 at 01:14 PM

    Authorize.net would like to know the URL this is being sent to. Are we using Advanced Integration Method? 

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    JotForm Support

    Answered by Nik_C on August 31, 2016 at 02:41 PM

    I'm sorry, but I'm not sure which URL you need? This integration is done through API key integration.

    Please be mindful that all information is sent to Authorize.net, meaning nothing is stored on JotForm. Also, you can test the integration in sandbox mode, for that please follow this guide: https://www.jotform.com/help/221-How-to-Test-Authorize-net-Payment-Tool-on-Sandbox-Mode

    Please let us know how that worked for you.

    Thank you!