What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My test email didn't come through.

    Asked by GigiHotpepper on September 01, 2016 at 02:06 AM

     In the setting up of email notifications for a newly edited form.

    Perhaps I didn't follow instructions correctly. I did change the email address about 30 minutes prior to the test...

    a friend filled in and sent a form that I see in the submissions on the jotform site. Nothing has come into my email box.

    Prior to changing my profile's email I received notification to the original email fairly quickly after testing the form.

    Thank you so much for any insight of what I need to do!


  • Profile Image

    Answered by Irshad on September 01, 2016 at 06:43 AM

    I would suggest you to check the JUNK or SPAM folder of your mailbox. And please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:



  • Profile Image

    Answered by GigiHotpepper on September 01, 2016 at 02:46 PM
    Thank you very much for your prompt reply! I will do as you suggest. I am
    very happy to have stumbled upon your form building site as Weebly makes
    it very tedious!
    I would love to use the app however the fields come through all
    higgledypiggledy and I can't tell what teacher has what class of what ages!
    Thank you again for your help!
  • Profile Image
    JotForm Support

    Answered by Kiran on September 01, 2016 at 06:24 PM

    Please go through the guide and follow the instructions to resolve the email delivery issues. Let us know if you need any further assistance. 

    I am not sure if I understood your query correctly regarding the fields of Teacher, class and ages. It looks like that you have already placed these fields on your registration form. 

    Are you referring to rearranging or modifying the fields on the form? If you can provide us with more information, we will be happy to assist you further.