What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account is disabled?

    Asked by metalbox on September 01, 2016 at 10:31 AM

    When I click in the preview button to check what I am doing, it seems the form is not working properly. Pops-up a message saying my form was not found.
    What am I doing wrong? 
    Thanks in advance,


    Page URL:

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    JotForm Support

    Answered by Nik_C on September 01, 2016 at 11:59 AM

    Your account is disabled because of our anti-phishing system that detects suspicious forms and disables them, and the problem is in word 'password' that you have in your form and you titled your form like that as well:

    Collecting passwords through our forms is against our Terms of use.

    I removed that title from your form and reactivated your account.

    Please avoid collecting such data in our forms to avoid being suspended.

    Thank you!