We typically have one or two submissions per week. How can we get our account re-activated without upgrading

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    Lisa
    Asked on September 01, 2016 at 05:25 PM

    Hello, 

    I just had the same issue. It appears to be spam. We typically have one or two submissions per week. How can we get our account re-activated without upgrading?

     

    Thank you,

    Lisa

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    Jeanette
    Answered on September 01, 2016 at 05:28 PM

    I was not able to find an account associated with your email address, do you happen to have the form link?

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    Lisa 
    Answered on September 01, 2016 at 05:51 PM

    Hello Jeanette, 

     

    Here is the form: http://form.jotform.ca/form/51303821821243

     

    Thank you,

    Lisa

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    guest_60893573766067
    Answered on September 01, 2016 at 05:53 PM

    The account is under Jill.Dickert@scripps.comguest_60893573766067

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    Jeanette
    Answered on September 01, 2016 at 08:23 PM

    The form belongs to the free account MazzaInno (samples@mazzainnovation.com)

    I've reset the counter back 10, but please know this is a one time action. I would recommend you to add a captcha field to prevent spam.

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    Lisa
    Answered on September 01, 2016 at 08:57 PM

    Thank you. I have added the Google captcha; hopefully this works.

    So we have 10 submissions for the month of September?

     

    Lisa

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    Jeanette
    Answered on September 01, 2016 at 08:58 PM

    You have used 10 out of 100, for September.