What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We typically have one or two submissions per week. How can we get our account re-activated without upgrading

    Asked by Lisa on September 01, 2016 at 05:25 PM

    Hello, 

    I just had the same issue. It appears to be spam. We typically have one or two submissions per week. How can we get our account re-activated without upgrading?

     

    Thank you,

    Lisa

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    JotForm Support Manager

    Answered by Jeanette on September 01, 2016 at 05:28 PM

    I was not able to find an account associated with your email address, do you happen to have the form link?

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    Answered by Lisa  on September 01, 2016 at 05:51 PM

    Hello Jeanette, 

     

    Here is the form: http://form.jotform.ca/form/51303821821243

     

    Thank you,

    Lisa

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    Answered by guest_60893573766067 on September 01, 2016 at 05:53 PM

    The account is under Jill.Dickert@scripps.comguest_60893573766067

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    JotForm Support Manager

    Answered by Jeanette on September 01, 2016 at 08:23 PM

    The form belongs to the free account MazzaInno (samples@mazzainnovation.com)

    I've reset the counter back 10, but please know this is a one time action. I would recommend you to add a captcha field to prevent spam.

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    Answered by Lisa on September 01, 2016 at 08:57 PM

    Thank you. I have added the Google captcha; hopefully this works.

    So we have 10 submissions for the month of September?

     

    Lisa

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    JotForm Support Manager

    Answered by Jeanette on September 01, 2016 at 08:58 PM

    You have used 10 out of 100, for September.