What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Due to terms of use violation, your account has been suspended.

    Asked by Dick Doe  on September 05, 2016 at 09:47 PM

    Hi,

     

    I manage client's Twitter accounts. So on the form I added a text that "we will also need your Twitter username and password once your order has been processed". I was NOT asking for username or password on the form itself (however I had an autoresponder setup asking for that info). Was that why my account was suspended? If so tell me what to remove

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 05, 2016 at 11:23 PM

    I see you are referring to this form. You are correct that your account was autosuspended due to adding the "we will also need your Twitter username and password once your order has been processed" text. Our phishing detector tool will still consider this as a violation of the terms, and as such your account was autosuspended.

    If you want the suspension to be lifted, you will have to delete this text from your form.


    Please let us know once the text has been removed. After we check the form again and confirm, the suspension will be lifted accordingly. Thank you.

     

  • Profile Image

    Answered by madarchodr on September 05, 2016 at 11:36 PM

    Done. Pls check again now

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 05, 2016 at 11:49 PM

    I can confirm that you have removed the text from the form. The suspension has been lifted so your account is now Active. You should be able to use your forms without any issue. Cheers.