- Dick DoeAsked on September 05, 2016 at 09:47 PM
I manage client's Twitter accounts. So on the form I added a text that "we will also need your Twitter username and password once your order has been processed". I was NOT asking for username or password on the form itself (however I had an autoresponder setup asking for that info). Was that why my account was suspended? If so tell me what to remove
- JotForm SupportChriistianAnswered on September 05, 2016 at 11:23 PM
I see you are referring to this form. You are correct that your account was autosuspended due to adding the "we will also need your Twitter username and password once your order has been processed" text. Our phishing detector tool will still consider this as a violation of the terms, and as such your account was autosuspended.
If you want the suspension to be lifted, you will have to delete this text from your form.
Please let us know once the text has been removed. After we check the form again and confirm, the suspension will be lifted accordingly. Thank you.
- madarchodrAnswered on September 05, 2016 at 11:36 PM
Done. Pls check again now
- JotForm SupportChriistianAnswered on September 05, 2016 at 11:49 PM
I can confirm that you have removed the text from the form. The suspension has been lifted so your account is now Active. You should be able to use your forms without any issue. Cheers.