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    Encrypted form does not send data to Google Spreadsheet.

    Asked by dragonrojo1 on September 06, 2016 at 06:39 PM

    I made an encyptred form and i want to send the information to a spreadsheet in google, the mail arrives good to my acount but in the sheet of google does not change, i tryed changeing the acount but it does not work too

    Screenshot
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    JotForm Support

    Answered by Kevin_G on September 06, 2016 at 10:21 PM

    I have tested the Google Spreadsheet integration with an encrypted form and I can see it works, but do note that when the data is sent to the spreadsheet and the form is encrypted, the data will be displayed like this: 

    Could you please try removing the integration and adding it once again? 

    If you're still not getting the data sent to your spreadsheet, please provide us a screenshot of the web console, we will be glad to further test it on our end. 

    These keyboard will help you to get the web console: 

    Google Chrome.

    Mac: Command + Option + J

    Windows: Control + Shift + J 

    Firefox.

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    Please  let us know how it goes. 

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    Answered by dragonrojo1 on September 06, 2016 at 11:07 PM

    I deleted the sheet on Drive, eliminate the integration in my two forms (one encrypted and other normal), After I reintegrate the spreadsheet in bouht forms, I paste the code in my Muse proyect now they work even the encrypted one recover all data from the last test when they dont work. maybe it takes a time to refresh teh sheet. 

     

    Thank you

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    JotForm Support

    Answered by EltonCris on September 07, 2016 at 01:21 AM

    Hi,

    Great! It's good to know that it is working now.

    I also cloned your form here, integrated it with Google Spreadsheet and it is working for me too.

    Here's my cloned form: https://form.jotform.com/62501121008942

    Spreadsheet: https://docs.google.com/spreadsheets/d/1pCFikWX_wB3EkftL7BuxvRkZurZeBgdnWDblhMJIY3Y/edit?usp=sharing

    Feel free to submit a test if you want to.

    Here are my tests on the spreadsheet so far:

    If you come across this problem again, feel free to let us know.