- dragonrojo1Asked on September 06, 2016 at 06:39 PM
I made an encyptred form and i want to send the information to a spreadsheet in google, the mail arrives good to my acount but in the sheet of google does not change, i tryed changeing the acount but it does not work too
- JotForm SupportKevin_GAnswered on September 06, 2016 at 10:21 PM
I have tested the Google Spreadsheet integration with an encrypted form and I can see it works, but do note that when the data is sent to the spreadsheet and the form is encrypted, the data will be displayed like this:
Could you please try removing the integration and adding it once again?
If you're still not getting the data sent to your spreadsheet, please provide us a screenshot of the web console, we will be glad to further test it on our end.
These keyboard will help you to get the web console:
Mac: Command + Option + J
Windows: Control + Shift + J
Please let us know how it goes.
- dragonrojo1Answered on September 06, 2016 at 11:07 PM
I deleted the sheet on Drive, eliminate the integration in my two forms (one encrypted and other normal), After I reintegrate the spreadsheet in bouht forms, I paste the code in my Muse proyect now they work even the encrypted one recover all data from the last test when they dont work. maybe it takes a time to refresh teh sheet.
- JotForm SupportEltonCrisAnswered on September 07, 2016 at 01:21 AM
Great! It's good to know that it is working now.
I also cloned your form here, integrated it with Google Spreadsheet and it is working for me too.
Here's my cloned form: https://form.jotform.com/62501121008942
Feel free to submit a test if you want to.
Here are my tests on the spreadsheet so far:
If you come across this problem again, feel free to let us know.