I cannot forward registrations from the submission pdf's.

  • Roxboro
    Asked on September 6, 2016 at 11:24 PM

    when i got to submissions

    i see all the registrations

     

    i use to forward them to someone and it is not working..i cannot forward them 

    i need to forward them. please advise how to fix this

    Thanks

    Sue

  • Chriistian Jotform Support
    Replied on September 7, 2016 at 1:23 AM

    I understand that you are referring to the Forward feature on your form's Submissions Page.

    I cannot forward registrations from the submission pdfs Screenshot 30

    May I ask in which form did you encounter this issue? I checked your most recent form (https://www.jotform.com/50346961085963) and tested the Forward feature there. During my tests, I was successfully able to forward the submission to my email. I was also able to see the email in my inbox. 

    I cannot forward registrations from the submission pdfs Screenshot 41

    Can you provide us with the email address/es where you were trying to forward the submission to? This can help us identify if there is an issue related to the email address which is causing the email to not be forwarded to them.

    I will be waiting for your response.
    Regards.