What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Keep form autofill even when submit button is used

    Asked by customlogoshop on September 07, 2016 at 02:13 PM

    Hi,

     

    On my form when a user clicks submit button and goes to paypal checkout, if they go back all there information on the form will be gone and they'll have to start from scratch. 

     

    How do I keep the info autofilled even if they clicked submit?

    keep used all and information go back
  • Profile Image
    JotForm Support

    Answered by david on September 07, 2016 at 04:35 PM

    Form data is cleared after redirecting to PayPal to prevent multiple payment submissions.  Once the form redirects to PayPal, the submission process on our end is finished.  If the user goes back to the form without completing payment, they will need to fill out the form once again.

  • Profile Image

    Answered by customlogoshop on September 07, 2016 at 04:57 PM

    Are there no work arounds at all for this at all

     

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    JotForm Support

    Answered by david on September 07, 2016 at 06:13 PM

    You could add a "preview before submit" widget to your form:

    https://widgets.jotform.com/widget/preview_before_submit

    This would allow you users to preview their submission data before submitting the form completely.  It will also allow them to return to the form if anything is incorrect and make changes.