Keep form autofill even when submit button is used

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    customlogoshop
    Asked on September 07, 2016 at 02:13 PM

    Hi,

     

    On my form when a user clicks submit button and goes to paypal checkout, if they go back all there information on the form will be gone and they'll have to start from scratch. 

     

    How do I keep the info autofilled even if they clicked submit?

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    david
    Answered on September 07, 2016 at 04:35 PM

    Form data is cleared after redirecting to PayPal to prevent multiple payment submissions.  Once the form redirects to PayPal, the submission process on our end is finished.  If the user goes back to the form without completing payment, they will need to fill out the form once again.

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    customlogoshop
    Answered on September 07, 2016 at 04:57 PM

    Are there no work arounds at all for this at all

     

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    david
    Answered on September 07, 2016 at 06:13 PM

    You could add a "preview before submit" widget to your form:

    https://widgets.jotform.com/widget/preview_before_submit

    This would allow you users to preview their submission data before submitting the form completely.  It will also allow them to return to the form if anything is incorrect and make changes.