What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My subscription has expired. How can I reactivate it?

    Asked by simonafalco on September 08, 2016 at 12:07 PM

    Hi, I added a new credit card but the profile keep to say that the subscription is expired. what can I do? thank u

    can't can credit card keep thank
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 08, 2016 at 01:58 PM

    I have checked our logs and found that your subscription should be renewed on September 2nd, 2016. However, for some reason the renewal did not occur and your subscription was cancelled. 

    What I will suggest you is to click on the "Reactivate Subscription" button in order to keep your subscription active, please make sure you select the proper plan and provide the correct payment info. 

    If you have any question, please let us know.