What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification not send to my email

    Asked by huller88 on September 09, 2016 at 03:36 AM

    Hi, there why notification emaill not sent to my email

    email sent
  • Profile Image
    JotForm Developer

    Answered by berkay on September 09, 2016 at 04:10 AM

    Hi,

     

    It looks your account is in bounce list. I have removed you from bounce list.

    You should be receive your mails.

     

    Thanks for using JotForm,

    Regards.

  • Profile Image

    Answered by huller88 on September 09, 2016 at 04:22 AM

    i try to test the notification with fill the form, but is't still same result, notification email doesnt sent to my email. this my url form

  • Profile Image
    JotForm Support

    Answered by Nik_C on September 09, 2016 at 05:21 AM

    Apparently, your email ended in Bounce list again and the reason is below:

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.

    I removed your email from our Bounce list so you will be able to receive submissions.

    Could you please check this guide on how to prevent this issue and also I would recommend Whitelisting our domains.

    We're sorry for this inconvenience.

    Please let us know if you have further questions.