What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account was disabled for "phishing"

    Asked by JelyFish on September 09, 2016 at 11:38 AM

    Hi,

    I'm running an online store for gaming product, but in order to deliever the product I need to get the account name and password of the client, it's not phishing although it looks like it.

     

    Thanks

    My Account for name product thanks and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 09, 2016 at 01:36 PM

    Hello JelyFish,

    Upon checking your account I found that it's suspended by our anti-phishing system. Several of your form has fields like "Password" which makes it suspected of being used for phishing.

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. I have deleted the password field and activated your account again. Do try to sign in to your JotForm account and get back to us if you have any trouble.

    Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!