Google Intergration stopped working

  • Profile Image
    dmichael74
    Asked on September 09, 2016 at 03:10 PM

    My Jotform was working great this morning, came back from lunch and submission are not populating on the google doc. I have neen inform that i just cant unintegrate and reintegrate the form is that true? or if i unintegrate i have to use a whole new form.

  • Profile Image
    david
    Answered on September 09, 2016 at 05:36 PM

    We had some issues with submissions being forwarded to Google docs spreadsheet being backed up in our system.  This caused them not to forward, however, this should now be fixed unless EU only data is enabled, which your account does not.

    I sent a few submissions through my test forms and they all went through to the integrated sheet without issue.  If your form is still not syncing, try disconnecting and reconnecting the integration.  That should allow for it to properly sync once again.