What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google Intergration stopped working

    Asked by dmichael74 on September 09, 2016 at 03:10 PM

    My Jotform was working great this morning, came back from lunch and submission are not populating on the google doc. I have neen inform that i just cant unintegrate and reintegrate the form is that true? or if i unintegrate i have to use a whole new form.

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    JotForm Support

    Answered by david on September 09, 2016 at 05:36 PM

    We had some issues with submissions being forwarded to Google docs spreadsheet being backed up in our system.  This caused them not to forward, however, this should now be fixed unless EU only data is enabled, which your account does not.

    I sent a few submissions through my test forms and they all went through to the integrated sheet without issue.  If your form is still not syncing, try disconnecting and reconnecting the integration.  That should allow for it to properly sync once again.