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I'm being charged for a closed account!Asked by schoolimprovement on September 09, 2016 at 03:29 PM
I inadvertently opened two accounts in July 2015. JotForm processed a refund for $199.50 on July 24, 2015 for the specialeducationdoek12gaus. I have an email indicating that specialeducationdoek12gaus was closed as of August 18, 2015 at 12:48 PM EST per Aury, JotForm Support Team. Since then I've been paying $39.00 for the Silver Monthly plan on the firstname.lastname@example.org account, which is correct. However, on July 24, 2016, my agency's credit card was charged $199.50 again for the closed account, specialeducationdoek12gaus. Please refund my credit card and email a confirmation to me at email@example.com. Thank you.
JotForm Support Manager
This is now refunded, sorry for this inconvenience. It shouldn't happen again.