What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When user submits form it gets stuck on "please wait..."

    Asked by danitoomer on September 11, 2016 at 10:31 PM

    I'm having the same issue some others in the forum have had. It's getting stuck on please wait... when you click submit. I tried using different embed methods including iframe, and it still won't work.

    Page URL:

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    JotForm Support

    Answered by Chriistian on September 12, 2016 at 12:56 AM

    I did a test submission of your form using the direct link of the form (https://form.jotform.com/62547050124144) and I was able to successfully submit the form. It seems the issue is on the site where you have embedded the form. Can you provide to us the exact URL where you have embedded your form so we can further investigate the issue?


    We will wait for your response.

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    Answered by danitoomer on September 12, 2016 at 01:04 AM


    There is the link, thank you for responding! 

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    JotForm Support

    Answered by Chriistian on September 12, 2016 at 02:07 AM

    I noticed that you have created two separate thread for the same issue. I have responded to your other thread. To avoid confusion, we will just attend to your concern on the other thread. You can check the thread here: https://www.jotform.com/answers/929654. Regards.