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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing 2 payments from PayPal on 10 Sep

    Asked by JenniferB on September 12, 2016 at 10:05 AM



    I am missing 2 payments from the Unicorn Shoot form that was sent on 10 Sep.  I contacted PayPal but they couldn't do anything to assist.


    Please help


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    JotForm Support

    Answered by Charlie on September 12, 2016 at 11:14 AM


    Apologies for the inconvenience. Please note that JotForm does not process these payments, we simply forward the user who is filling out your form or their payment details to the payment processor's gateway, that transaction will be completed and processed on the payment processor's end, in your case that would be Paypal. 

    If you did not receive any payments from your Paypal account and there are no submissions in your JotForm account, then the form was not filled out.

    If you received an "Incomplete Payment" in your JotForm account for a submission, this means that your user did not complete the payment transaction in Paypal. It is either they have abandoned the Paypal's payment gateway page and did not continue on completing the payment or they have accidentally closed the browser.

    To learn more about incomplete payments, you can check this guide: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    If you can provide us more details of your concern, please do share so that we can better investigate this matter.

    Thank you.