What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not working, need assistance immediately

    Asked by djflorence on September 12, 2016 at 10:32 AM

    On submission we get a blank screen.  Submissions are being saved into database but the user does not get a thank you page or email sent.  Please help, this form is in constant use.

    Thanks

    Page URL:
    https://form.jotform.com/djflorence/Order_System

    assistance form is not working immediately Submissions saved thanks email
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 12, 2016 at 11:40 AM

    Hi,

    I checked you form and I was able to submit it successfully. Upon submission, I was redirect to its Thank You page.

    The issue seems to be fixed now. Do let us know if you need further assistance.