What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form has been disabled for no real reason

    Asked by Carrieoo7 on September 12, 2016 at 10:48 AM

    I look on the forum and found that this had happened to a user. He asked what had happened, and the answer was:

    "Your account has been suspended because of the way that is requesting a username and password (Login Form). To restore your account, please delete the form or tell us why you have to create a form to request a username and password."

    I do not requested name or password for anything.
    My form has two steps and asked them to create a password with three numbers to confirm the second stage they were themselves.



    So I do not understand what could have happened. I exclude the question, but nothing happened.

    If useful, my form:


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 12, 2016 at 12:01 PM

    I have checked your account and I can see there is one form where you're asking for a password, here is the link: http://www.jotformz.com/form/62546827795674 

    Here is a screenshot of the field: 

    Please do note that this is why you're account has been disabled, also avoid using the words password or username in your forms, although you're not asking for this info our anti-phishing system may catalog this as a phishing form. 

    Here is the link to our terms so you will know what you can and cannot ask in your forms: http://www.jotform.com/terms/ 

    In order to reactivate your account I had to remove the field from your form.

    If you have any question, please let us know.