What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my Email field and Full Name field does not show up in preview?

    Asked by andreanelson on September 12, 2016 at 03:09 PM

    The Email field and Full name Field is not showing up in my preview. What do I have to change in order to see it when I send people the link to this Jotform.

    I need to fix this ASAP so I can launch this 

    Page URL:
    https://form.jotform.com/62554744557162

    name preview email not showing
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 12, 2016 at 05:27 PM

    I checked your form and the problem is in Conditions that you set. They all have missing fields:

    You should fix fields in Conditions in order to show them properly. If you want to test just disable conditions and it will work normally.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image

    Answered by andreanelson on September 12, 2016 at 05:46 PM
    Why can't I enable the conditions fields that I have?
    I need their name. And email and who their coach is. I can't have them submit the form and not have those answers. It's the reason for the form. How can I make changes around those needs?
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on September 12, 2016 at 09:02 PM

    I have fixed it for you on your form https://www.jotform.com/62554744557162

    I removed the conditions which were all broken anyway and not necessary on your form.

    Let us know if you need further assistance.