Why have you downgrade my account if payment had been made?

  • Profile Image
    sinalle2016
    Asked on September 12, 2016 at 08:54 PM

    Hullo There Jotform Team,

    On Friday 09/09 I got a message stating you were unable to debt on my credit card a Jotform bronze monthly signature I have done few months ago. The message also stated service would be downgraded if no payment was made in 3 days. I checked on my credit card account and you were right: it had been blocked owing to some cloning attack.

    Few hours later I accessed Jotform and changed the payment method to Paypal, paying the US$ 19,00 fee besides making it recurrent. As usual, I instantly got an email by Paypal stating a debt had been made by Jotform. A receipt of the aforementioned transaction is attached to this message. 

    Even though the due payiment had been made, tonight I was informed my Jotform account had been downgraded. 

    I therefore believe a big mistake has been made by Jotform Team. Would like to ask for a quick return for Jotform Bronze profile so my work is not hindered. Besides, reparation in the form of a 95% lifetime discount would be most welcome ;-).

    Looking forward to hearing from you asap,

    Prof. Clerton Barboza

     

     

  • Profile Image
    Chriistian
    Answered on September 13, 2016 at 12:11 AM

    Apologies for the inconvenience that this has brought you. I have now set your account to Bronze as it should be. Please allow me to inform you that we do not offer 95% lifetime discount as of this time. 

    Please let us know if you need further assistance.
    Regards.