What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why have you downgrade my account if payment had been made?

    Asked by sinalle2016 on September 12, 2016 at 08:54 PM

    Hullo There Jotform Team,

    On Friday 09/09 I got a message stating you were unable to debt on my credit card a Jotform bronze monthly signature I have done few months ago. The message also stated service would be downgraded if no payment was made in 3 days. I checked on my credit card account and you were right: it had been blocked owing to some cloning attack.

    Few hours later I accessed Jotform and changed the payment method to Paypal, paying the US$ 19,00 fee besides making it recurrent. As usual, I instantly got an email by Paypal stating a debt had been made by Jotform. A receipt of the aforementioned transaction is attached to this message. 

    Even though the due payiment had been made, tonight I was informed my Jotform account had been downgraded. 

    I therefore believe a big mistake has been made by Jotform Team. Would like to ask for a quick return for Jotform Bronze profile so my work is not hindered. Besides, reparation in the form of a 95% lifetime discount would be most welcome ;-).

    Looking forward to hearing from you asap,

    Prof. Clerton Barboza



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    JotForm Support

    Answered by Chriistian on September 13, 2016 at 12:11 AM

    Apologies for the inconvenience that this has brought you. I have now set your account to Bronze as it should be. Please allow me to inform you that we do not offer 95% lifetime discount as of this time. 

    Please let us know if you need further assistance.