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Why have you downgrade my account if payment had been made?Asked by sinalle2016 on September 12, 2016 at 08:54 PM
Hullo There Jotform Team,
On Friday 09/09 I got a message stating you were unable to debt on my credit card a Jotform bronze monthly signature I have done few months ago. The message also stated service would be downgraded if no payment was made in 3 days. I checked on my credit card account and you were right: it had been blocked owing to some cloning attack.
Few hours later I accessed Jotform and changed the payment method to Paypal, paying the US$ 19,00 fee besides making it recurrent. As usual, I instantly got an email by Paypal stating a debt had been made by Jotform. A receipt of the aforementioned transaction is attached to this message.
Even though the due payiment had been made, tonight I was informed my Jotform account had been downgraded.
I therefore believe a big mistake has been made by Jotform Team. Would like to ask for a quick return for Jotform Bronze profile so my work is not hindered. Besides, reparation in the form of a 95% lifetime discount would be most welcome ;-).
Looking forward to hearing from you asap,
Prof. Clerton Barboza
Apologies for the inconvenience that this has brought you. I have now set your account to Bronze as it should be. Please allow me to inform you that we do not offer 95% lifetime discount as of this time.
Please let us know if you need further assistance.