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    Subscription form has first name and last name fields using company data instead

    Asked by mjvalerio on September 12, 2016 at 10:15 PM
    the subscription form has first name and last name fields.   Sometimes a credit card will be in the company name.  How would I handle this?
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    JotForm Support

    Answered by jonathan on September 12, 2016 at 10:19 PM

    Sometimes a credit card will be in the company name.  How would I handle this?

    I believe you will just have to use the company name in the full name field of the card billing details.

    The payment processor will be able to identify the payment account since it is a valid credit card account.

     

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    Answered by mjvalerio on September 13, 2016 at 09:46 AM
    I'm using a subscription integration with Braintree and it is configured
    with a first name and last name field. There's not an option for single
    full name as far as I can tell. Should I put company name in the last
    name field?
    ...
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    JotForm Support

    Answered by Charlie on September 13, 2016 at 11:38 AM

    I'm sorry, I'm not that familiar with the actual Braintree platform. The subscription  you are referring is directly related to your Braintree account, is that right? Unfortunately, I believe it would be out of our scope to map those fields. You can contact directly Braintree support to see if they have a workaround known for these cases. If you could also provide us a screenshot of what you are seeing then we could investigate it further. 

    We'll wait for your response.