What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my form is disabled?

    Asked by nirvman on September 13, 2016 at 11:21 AM

    all the forms i make say disabled. look!

    Page URL:
    https://form.jotform.com/62558899256173

    disabled form why
  • Profile Image
    JotForm Support

    Answered by Jim_R on September 13, 2016 at 12:37 PM

    I'm seeing a colleague of mine already advised you to change and rename your Form Titles because the word "Credit Card" triggers our automated anti-phishing detector.

    Since your form uses Stripe as the payment processor, I have now reactivated your account. Please consider changing your form's Page Title and Header as suggested on your previous thread

    In case you need assistance on how to change your Form's Page Title, refer to this quick guide on How-to-Change-the-Form-Title-Shown-in-the-Browser-Page-Tab 

    Your forms should be active by now and if you're still seeing it as disabled, kindly let us know.

  • Profile Image

    Answered by nirvman on September 13, 2016 at 01:46 PM
    OK so why is this form not working??
    https://form.jotform.com/62558899256173
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on September 13, 2016 at 02:34 PM

    Sorry for the trouble, your account was autosuspended once again. I have taken the liberty of whitelisting the forms that triggered this to prevent your account from being autosuspended again.

    I checked your form one more time before sending this reply and it should be up and running now

  • Profile Image

    Answered by nirvman on September 13, 2016 at 02:45 PM
    This form also isnt working, why? What am i doing wrong
    https://form.jotform.com/62561538058157
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on September 13, 2016 at 02:54 PM

    You're not doing anything wrong, just reload the form and you should see it works. Here's how it looked like from my end:

  • Profile Image

    Answered by nirvman on September 14, 2016 at 12:46 PM
    Is there a way to do a confirmation page..
    So when someone says they want to donate 50 dollars, there is a second page
    confirming that amount before they hit send?

    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 14, 2016 at 01:54 PM

    @nirvman

    I opened a separate thread for your question since it is unrelated to the original issue in this thread. 

    We will attend it in this thread.

    Thank you!

  • Profile Image

    Answered by nirvman on September 14, 2016 at 02:46 PM
    Ok looking forward to response
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on September 14, 2016 at 04:08 PM

    I'm seeing my Welvin already addressed your concern on the thread created by Nik.

    If you have followup questions, please open this page https://www.jotform.com/answers/932255 and reply from there.

  • Profile Image

    Answered by nirvman on September 17, 2016 at 10:45 AM
    Can you please apply non profit status to my account. We are a synagague.
    Then I can sign up for the paid memberships.

    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on September 17, 2016 at 12:37 PM

    I have moved your last question to a separate thread https://www.jotform.com/answers/934922 and we'll have it addressed there shortly.

    Please open a new thread for each and every unique issue/question you raise so we can better assist you. We strive to stick with 1 topic per thread to avoid confusion.