What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment Widget Custom Field not passing to payment gateway (that I can see)

    Asked by abennet4 on September 16, 2016 at 07:08 PM

    Connected to Stripe TEST mode.

    Payment widget set to field "Jotform to PayGateway"

    I can't find the text field values from this field in Stripe after Submit.  

    The real issue is I create a subscription and transaction in one Jotform Submit but the Transaction does not include anything that relates it to the subscription text.  This is a Stripe issue, so I was trying to pass this custom field in hopes that I could see it in the Transaction record.  

    Attached is the export from Stripe of the test transaction.  The data in this text field is not seen.  I not only need to see that I received $30 from a donor, I need to know what subscription it is associated with.

    Any ideas of how I can correct this?  



    PS. I attached a CSV export from Stripe but was not allowed and I could not delete so you got an unrelated jpg

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on September 16, 2016 at 08:35 PM

    In your form https://www.jotformpro.com/form/62595590526970 Preferences / Advance Settings set the value for "Clear Hidden Field Values" to "Don't Clear"

    I think this was causing the empty data because the source field that populates the textbox field "JotForm to Paygateway" were hidden fields.

    Let us know if this still did not resolve the issue.


  • Profile Image

    Answered by abennet4 on September 16, 2016 at 08:55 PM

    changed but still not seeing in Stripe.  Do you know what field this populates in Stripe?



    See Storing Information in Metadata

  • Profile Image
    JotForm Support

    Answered by jonathan on September 16, 2016 at 10:18 PM

    The custom data (from custom field in Stripe) can be found in the Stripe Credit Card account details. It should be in the credit card account details.

    I think since you were only doing test payment, it will not appear in the Stripe account details. Actual payments should have though.

    Let us know how it goes.