What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not getting notifications anymore.

    Asked by focusonfun on September 17, 2016 at 12:54 PM

    When I get a submission, I no longer get an email notification.  I used to 

    Getting not getting email notification email a used
  • Profile Image
    JotForm Developer

    Answered by Denis on September 17, 2016 at 01:52 PM

    Hello focusonfun,

    The account was autosuspended by the phishing system due to the form you created. Collecting credit card information is triggering the Phishing Filter because it violates our Terms of Use. I removed these fields from your form and activated your account. Please check our Terms of Use.

    If you want to charge user's credit card, we suggest using any of the payment tools with built-in CC fields like Paypal Pro, Stripe, Authorize.net, Dwolla and others. This ensures 100% secure payment transactions.

    You can also enable Payment Authorization if you do not want the charges to be automatic and charge the user manually on the date you want. https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.

    If you have any questions or you need any further assistance, please feel free to contact us anytime.

    Thank you.