my password is not work... please help-thanks

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    Asked on September 19, 2016 at 06:41 PM
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    Answered on September 19, 2016 at 10:45 PM

    I can see this is a duplicated thread, you have already received a reply in another thread you opened regarding this same matter, please take a look on this link to see what one of our support reps replied to you: 

    Also, please reply on that thread this will help us to avoid confusion.