Unable to open Conditions or Integrations wizard.

  • Profile Image
    Asked on September 20, 2016 at 09:20 AM

    I am not able to open the Conditions or Integrations on the following form:


    When I click on the Conditions or Integrations, nothing happens.  The Preferences button does work, though.

    I have tried this in three different browsers (Chrome, Firefox and Safari), and on two different computers, but I am still not able to open the Conditions or Integrations.

    Please can this be fixed as soon as possible?

    Thank you.

  • Profile Image
    Answered on September 20, 2016 at 12:00 PM

    Hello bhds,

    I did check your form and I am unable to replicate the issue you are having. The "Conditions" & "Integration" wizard loads just fine. Please check the screenshot below:


    I am not sure why it is not working for you even after you tested in multiple different browsers. I would suggest you to please try again in Chrome incognito (Ctrl+Shift+N) and see if the wizard window loads fine.

    We will wait for your response.

    Thank you!

  • Profile Image
    Answered on September 20, 2016 at 12:07 PM

    I tried again in Chrome Incognito, and the Conditions and Integrations wizards opened successfully.

  • Profile Image
    Answered on September 20, 2016 at 01:51 PM

    Glad to know that. You may clear your browsers cache, or check if there is any add-on that may be blocking us. Open a new thread if  you need anything else, we will be glad to assist you.