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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to open Conditions or Integrations wizard.

    Asked by bhds on September 20, 2016 at 09:20 AM

    I am not able to open the Conditions or Integrations on the following form:


    When I click on the Conditions or Integrations, nothing happens.  The Preferences button does work, though.

    I have tried this in three different browsers (Chrome, Firefox and Safari), and on two different computers, but I am still not able to open the Conditions or Integrations.

    Please can this be fixed as soon as possible?

    Thank you.

    Page URL:

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    JotForm Support

    Answered by ashwin_d on September 20, 2016 at 12:00 PM

    Hello bhds,

    I did check your form and I am unable to replicate the issue you are having. The "Conditions" & "Integration" wizard loads just fine. Please check the screenshot below:


    I am not sure why it is not working for you even after you tested in multiple different browsers. I would suggest you to please try again in Chrome incognito (Ctrl+Shift+N) and see if the wizard window loads fine.

    We will wait for your response.

    Thank you!

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    Answered by bhds on September 20, 2016 at 12:07 PM

    I tried again in Chrome Incognito, and the Conditions and Integrations wizards opened successfully.

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    JotForm Support

    Answered by BDAVID on September 20, 2016 at 01:51 PM

    Glad to know that. You may clear your browsers cache, or check if there is any add-on that may be blocking us. Open a new thread if  you need anything else, we will be glad to assist you.