Email Notification

  • mreinan
    Asked on September 20, 2016 at 10:52 AM

    When we get an email from one of our forms.  There are fields blank even though they filled out the whole form.  It is required.  This only happens sometimes and on some fields.  

     

    Any thoughts on why?

    Jotform Thread 936952 Screenshot
  • Chriistian Jotform Support
    Replied on September 20, 2016 at 12:59 PM

    I cloned your form and I was able to replicate the issue you are reporting. The First Name, Last Name and Street Address data are not displayed on the notification email I received.

    Email Notification Image 1 Screenshot 70

    As per investigation, the issue is due to the Unique Name setup of the fields. The Unique Name of the fields that are not properly displayed on the email has space characters (i.e {FIRST NAME:}) on it so the field data is not being replaced properly in the email.

    Email Notification Image 2 Screenshot 81

     

    Please try to replace the space character with underscore character ( _ ) or remove the space on the Unique Name settings of the field (i.e {FIRST_NAME:} or {FIRSTNAME:}). To update/edit the Unique Name settings of the field, just follow the instructions provided below.

    1. Select the field.

    2. Click on the Gear icon to open Properties of the field.

    Email Notification Image 3 Screenshot 92

    3. Go to Advanced tab.

    4. Click on Field Details.

    Email Notification Image 4 Screenshot 103

    5. Update Unique Name settings.

    Email Notification Image 5 Screenshot 114

    6. Save form changes.

    Note: Once you have updated the Unique Name settings of the field in question, please ensure that the field name used in the email notification is also updated.

    Email Notification Image 6 Screenshot 125

     

    Do let us know if you need further assistance.
    Regards.