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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notification

    Asked by mreinan on September 20, 2016 at 10:52 AM

    When we get an email from one of our forms.  There are fields blank even though they filled out the whole form.  It is required.  This only happens sometimes and on some fields.  

     

    Any thoughts on why?

    Screenshot
    email notification email and Whole fields blank
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    JotForm Support

    Answered by Chriistian on September 20, 2016 at 12:59 PM

    I cloned your form and I was able to replicate the issue you are reporting. The First Name, Last Name and Street Address data are not displayed on the notification email I received.

    As per investigation, the issue is due to the Unique Name setup of the fields. The Unique Name of the fields that are not properly displayed on the email has space characters (i.e {FIRST NAME:}) on it so the field data is not being replaced properly in the email.

     

    Please try to replace the space character with underscore character ( _ ) or remove the space on the Unique Name settings of the field (i.e {FIRST_NAME:} or {FIRSTNAME:}). To update/edit the Unique Name settings of the field, just follow the instructions provided below.

    1. Select the field.

    2. Click on the Gear icon to open Properties of the field.

    3. Go to Advanced tab.

    4. Click on Field Details.

    5. Update Unique Name settings.

    6. Save form changes.

    Note: Once you have updated the Unique Name settings of the field in question, please ensure that the field name used in the email notification is also updated.

     

    Do let us know if you need further assistance.
    Regards.