What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I send emails to intended recipient

    Asked by aas1110 on September 20, 2016 at 02:58 PM

    I'm creating a time off form.  The requestor get's an email = great.  It goes to an ADMIN = great.  BUT THE MANAGER who needs to receive the request, CANNOT RECEIVE THE FORM (AND I CAN"T FIGURE OUT WHAT I'M DOING WRONG)  FORM #https://form.jotform.com/62285669451970

    HELP ME PLEASE THIS IS DRIVING ME NUTS

    Page URL:
    https://form.jotform.com/62285669451970

    Emails recipient can't can
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    JotForm Support

    Answered by BDAVID on September 20, 2016 at 04:47 PM

    You need to modify the condition, instead of using "Is equal to", use "Contains":

    Let us know if you need more help.