What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is there a way to reorder the plans on Stripe payment wizard?

    Asked by mobilwalk on September 20, 2016 at 04:22 PM
    is there a way to reorder the plans on a free account?  I noticed on my paid accounts (I have multiple accounts, accidentally commented from one of them just now) the Stripe payment wizard is easier to use and let's you order the plans and assign billing address, etc.  Is this a paid feature only?
  • Profile Image
    JotForm Support

    Answered by Kiran on September 20, 2016 at 04:29 PM

    Do you mean to order the products/subscription in the payment wizard? If so, it is possible on any type of account. Once you are in the payment wizard, you may drag and drop the products/subscriptions to change the order. Please see the screencast below:

    If you are referring to something different, please let us know. We will be happy to assist you further. 

  • Profile Image

    Answered by mobilwalk on September 20, 2016 at 06:11 PM

    I am getting this wizard:


    It doesn't let you edit the order or much else.  Is this an old version or something?  How do I get the new wizard?

    Form Link: https://form.jotform.com/62625075846159

  • Profile Image
    JotForm Support

    Answered by Charlie on September 20, 2016 at 09:54 PM

    The payment wizard currently has two versions, the old one and the new one which is being slowly rolled out. In your account on this form 62625075846159, it still uses the old wizard. However, the reason why you are not able to edit the subscriptions is because they are actually created in your Stripe account, not JotForm. If you wish to edit your subscriptions, you need to edit it directly in your Stripe account. I believe this document will help: https://stripe.com/docs/subscriptions/tutorial. But basically, in your case, you just need to create/edit/delete the subscription/plan in your dashboard page, then simply using the button in the payment wizard to "fetch" the subscriptions.

    By default, this is how it looks like:

    In your case, you are already fetching subscriptions on your Stripe account, you can just click the "Use JotForm created plans" if you want to switch back to default.

    I hope that helps.

  • Profile Image

    Answered by mobilwalk on September 21, 2016 at 02:03 PM

    I already have the plans in Stripe made, they are just showing up in reverse order.  How do I get a the newer version of this wizard so I can reorder them?

  • Profile Image
    JotForm Support

    Answered by Kiran on September 21, 2016 at 03:25 PM

    You may access the new version of the wizards by adding &test at the end of your form URL.


    Hope this information helps!