What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is the difference between available space and storage?

    Asked by vopjasmine on September 21, 2016 at 11:40 AM

    The Bronze plan offers 10GB of space with unlimited storage.  What does this mean?

  • Profile Image

    Answered by Irshad on September 21, 2016 at 01:53 PM

    Bronze subscription plan provides 1000 monthly submissions, and 10 GB available space.

    The 1000 monthly submissions refer to the number of submissions the user can accept for the whole month, regardless to the number of forms used. So as long as a form in the account receives a submission, it will be counted as 1, from the 1000  that is allotted. The counts you receive refresh every month. So even if you have received 950 submissions today, it will restart to zero starting the next month. It also does not matter whether the submission you have received has a file uploaded with it (note: there's a different counter for file uploads)

    Regarding File submissions

    Bronze is allowed to use 10 GB of storage space for file submissions. This counter does not restart every month unlike the submission counts. The storage space or uploads counter will stay as long as you do not delete the submission in your form.  You may also set to receive file submissions of any file types and/or set limits on the size of the file to be uploaded to be uploaded.

    I hope this clears out some concerns. If you need further assistance, feel free to revert back.

    Thanks.