What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I moved my email adress to a new server and I am unable to receive jotform submissions since then.

    Asked by netprotect on September 21, 2016 at 12:56 PM

    Same email address but had to migrate to office 365.


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    JotForm Support Manager

    Answered by Jeanette on September 21, 2016 at 01:46 PM
    I found your email support@nphelp.com IN the bounce list

    Reason(s) : 554-{base64} 554 Your access to this mail system has been rejected due to the sending MTA's poor reputation (MTA, mta#, with IP address, a.b.c.d). If you believe that this failure is IN error, please contact the intended recipient via alternate means. For more information go to

    This is now removed, so please follow this guide in order to avoid this issue in the future