Prepopulate app on eu site

  • Profile Image
    MBWHS
    Asked on September 23, 2016 at 05:01 AM

    Hi 

     

    I am having trouble using the prepopulate app ...it won't get my forms...it just says something went wrong and to try again.

     

    Is this because we are on the EU server?  as i had a similar problem with the field manager.

     

    thanks

     

    Katie

  • Profile Image
    beril
    Answered on September 23, 2016 at 07:19 AM

    Hello Katie,

    I've tested our prepopulate application. Unfortunately, I am not able to reproduce the same issue that you’re having.

     

    I do not think it is related to EU servers. We would appreciate it if you could also test it on your side and let us know the result. If the issue still persists, please let us know. We will be happy to assist you.