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    Prepopulate app on eu site

    Asked by MBWHS on September 23, 2016 at 05:01 AM

    Hi 

     

    I am having trouble using the prepopulate app ...it won't get my forms...it just says something went wrong and to try again.

     

    Is this because we are on the EU server?  as i had a similar problem with the field manager.

     

    thanks

     

    Katie

    app site Prepopulate app eu
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    JotForm Support

    Answered by beril on September 23, 2016 at 07:19 AM

    Hello Katie,

    I've tested our prepopulate application. Unfortunately, I am not able to reproduce the same issue that you’re having.

     

    I do not think it is related to EU servers. We would appreciate it if you could also test it on your side and let us know the result. If the issue still persists, please let us know. We will be happy to assist you.