Docusign Widget

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    Asked on September 23, 2016 at 02:05 PM

    I am having trouble getting the Docusign widget to show up in form even after I authenticate etc. I am working on the Buyer Agency Agreement form in our account. 

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    Answered on September 23, 2016 at 04:32 PM

    So basically you mean you've added the widget to your form and set it up but it isn't showing up on your form, correct?

    I've tested this in a new test on my end including looking at your form and it seems to be working normally as far as I know.

    Can you try checking it again now on your end and let us know if this problem persists?

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    Answered on September 23, 2016 at 05:46 PM
    Got it working but can’t seem to get any signature to process through when we try to test it.
    Collier Swecker, J.D. CDPE
    The Mega Agent Real Estate Team
    RE/MAX Advantage
    (205) 249-3535
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    Answered on September 23, 2016 at 09:28 PM

    I have tested the DocuSign widget and see that it is working properly. It seems that there is an issue with the configuration on your JotForm. Could you try removing the DocuSign widget from the form and add it again to see if that works?

    Let us know how it goes. We will be happy to assist you further.