What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Docusign Widget

    Asked by chswecke on September 23, 2016 at 02:05 PM

    I am having trouble getting the Docusign widget to show up in form even after I authenticate etc. I am working on the Buyer Agency Agreement form in our account. 

    docusign agreement authenticate after
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    JotForm Support

    Answered by KadeJM on September 23, 2016 at 04:32 PM

    So basically you mean you've added the widget to your form and set it up but it isn't showing up on your form, correct?

    I've tested this in a new test on my end including looking at your form and it seems to be working normally as far as I know.

    Can you try checking it again now on your end and let us know if this problem persists?

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    Answered by chswecke on September 23, 2016 at 05:46 PM
    Got it working but can’t seem to get any signature to process through when we try to test it.
    Collier
    --
    Collier Swecker, J.D. CDPE
    The Mega Agent Real Estate Team
    RE/MAX Advantage
    (205) 249-3535
    Collier@MegaAgents.com
    www.MegaAgents.com
    ...
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    JotForm Support

    Answered by Kiran on September 23, 2016 at 09:28 PM

    I have tested the DocuSign widget and see that it is working properly. It seems that there is an issue with the configuration on your JotForm. Could you try removing the DocuSign widget from the form and add it again to see if that works?

    Let us know how it goes. We will be happy to assist you further.