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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Cannot get log-in info

    Asked by Liz  on September 23, 2016 at 02:22 PM

    I forgot my username and password, and I tried to reset the password, but have not seen an email come through with instructions. 

    in cannot cannot get and email forgot through
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    JotForm Support

    Answered by david on September 23, 2016 at 04:16 PM

    I checked our email logs for the address in your account and the reset emails have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and sent the reset email once again. It looks to have gone through this time.  Check your inbox to see if it has.

    For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

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    Answered by lsmith07 on September 23, 2016 at 04:46 PM
    It worked, thank you!
    Liz Smith
    Executive Assistant
    455 SE Golf Park Blvd, Topeka, KS 66604
    785.235.9561 | www.WeFightPoverty.org
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