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    Deleting users

    Asked by Feedingamericatampabay on September 27, 2016 at 09:27 AM

    HI there!

    We need to add another person to the Feeding Tampa Bay account, so that means I need to delete one.  We currently (for some reason - I am sure it is user error on my side) have two user profiles for Nicole Tegge (ntegge@feedingamericatampabay.org and ntegge@feedingtampabay.org).  Nicole is no longer at our organization, but she had created many of the forms that are currently shared/used regularly.  I just want to confirm that if I delete both of her accounts I/our other users will not lose access to these forms that she created.


    Please let me know.


    Thanks a lot!




    Karen Griffin


    Director of Development

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    JotForm Developer

    Answered by selen on September 27, 2016 at 03:18 PM

    Hi Karen,

    I moved the forms that belong to ntegge@feedingamericatampabay.org  under Feedingamericatampabay's account. I deleted ntegge@feedingamericatampabay.org's account. I couldn't find the other account your mentioned. If you send the other account name, I can delete it.


    Hope this will help. Let us know if you need further assistance. 

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    Answered by Feedingamericatampabay on September 27, 2016 at 03:46 PM
    New response received
    I just logged back into our Feeding Tampa Bay account and it still shows
    that we have 10 sub users - including the two ntegges. I can remove them
    myself if necessary, but what I had asked is whether the forms under her
    sub accounts will still be accessible to others who need them. Since “All
    forms shared with full access is checked I’m assuming the answer is yes,
    but before I delete her accounts I want to confirm.
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    JotForm Support

    Answered by david on September 27, 2016 at 06:13 PM

    Shared forms are stored in the account they are shared from.  Any forms created by sub-users in the shared folder will be created in the account that shared the folder.  Removing a sub-user has not affect on those forms at all.  Any forms shared with other users will still be shared after removing a different sub-user.