What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I notice that you are charging me "Form Views" while I an designing my form. Is that correct?

    Asked by KCRWFd on September 27, 2016 at 10:14 AM

    I notice that you are charging me "Form Views" while I an designing my form.  Is that correct?  Shouldn't they be charged after publication?

    correct form views views after
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    JotForm Support

    Answered by Kevin_G on September 27, 2016 at 12:45 PM

    As per the Form Analytics tool seems like some views from your IP address were counted, but this might be because you loaded your form in incognito mode or in a different web browser where you logged into JotForm. 

    Do note that views will not count if you are logged into your account, opening your form in incognito mode or in another web browser will count as view, if you're logged in the counter will not be increased even if you have embedded your form. 

    I would suggest you to test on your end and check the views in our Analytics tool, here is the link: https://www.jotform.com/form-analytics/ 

    Hope this helps.