What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are my forms disabled again?

    Asked by AlunosdeHogwarts on September 27, 2016 at 08:58 PM


    Yesterday all my forms were disable, then I sent you a message asking why and what could I do to make it work, and today they were working again. But now, when I created a new one which is a copy of the one I made yesterday, but with a diferent design all my forms became desabled again. Once again I ask: What did I do and what can I do to make then work again? Thanks.  

    Page URL:

  • Profile Image

    Answered by AlunosdeHogwarts on September 27, 2016 at 09:10 PM

    I realised I made the same mistake as yesterday. I've changed it now. Is it ok in this way? Thanks.

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 28, 2016 at 01:23 AM

    I checked your form and they don't seem to violate the Jotform terms. With that in mind, I have now re-activated your account. You should be able to use your forms successfully.

    To avoid getting auto-suspended again, please avoid collecting login credentials (username or password) and other sensitive information on your forms.

    If you need further assistance, please let us know.

  • Profile Image

    Answered by AlunosdeHogwarts on September 28, 2016 at 01:49 PM

    Thank you a lot! :D