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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting empty notification email

    Asked by robertacangini on September 28, 2016 at 05:52 AM

    Good Morning.

    Today we received 3 empty mail. There were only the "form title" grey line. 

    i've logge into my account online and there is nothing in my form. What's happened?


    Page URL:

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    Answered by Irshad on September 28, 2016 at 09:55 AM

    I am sorry, for the inconvenience. We were facing some technical issue, and because of that you received empty email. 

    Our Developers already fixed this issue, and now you will not get empty email for the new submissions. So please try to check it again. 

    If you still face the issue, please let us know, so our developers can do further investigation.

    Thanks for your patience.